Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of cashelia martin

cashelia martin

March 19, 2026

5  out of  5
rating by cashelia martin
"The absolute best insurance agent I have ever had the pleasure of doing business with . Mrs . Latonya Moss is one of the most caring , professional staff ever . Even when you are not understanding a situation she takes out time to explain and make it plain and clear and at end of conversation she has a way of making you feel remarkably special. Thank you so much Mrs. Latonya for being the angel you are in so many lives. Mr. Shawn Murphy you have a Jewel working for you .( Mrs MartinMrs. Latonya Moss, one of the most caring and professional staff I’ve ever had the pleasure of working with, is the absolute best insurance agent I’ve ever had. Even when I’m not fully understanding a situation, she takes the time to explain it clearly and concisely. At the end of our conversations, she always makes me feel incredibly special. Thank you so much, Mrs. Latonya, for being such an angel in so many lives. Mr. Shawn Murphy, you have a jewel working for you."
We responded:
"We appreciate your review, cashelia. We are so happy that you had such a wonderful experience with State Farm Agent Shawn Murphy’s Team here in Jonesboro ! "
Profile photo of Percy Joe

Percy Joe

March 17, 2026

5  out of  5
rating by Percy Joe
"Latonya Moss has served me for several years and handled my insurance needs. She is very efficient, friendly and knowledgeable of her job. She is a trusted member of our community."
We responded:
"Percy, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Shawn Murphy’s Team—we are always here to help!"
Profile photo of Nia Evans

Nia Evans

March 17, 2026

5  out of  5
rating by Nia Evans
"LaTonya Moss is my GO TO! She is always professional and helpful."
We responded:
"Nia, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Shawn Murphy’s Team!"
Profile photo of Carla Hall

Carla Hall

March 17, 2026

5  out of  5
rating by Carla Hall
"Tonya Austin Moss is probably the greatest asset State Farm has. She always goes over and beyond to help customers. She explains things in a way to help you fully understand your policies. She is the the best, always smiling, always willing to go the extra mile for you and she is the reason I’m still a State Farm customer."
We responded:
"Thanks so much for the amazing review, Carla! We really appreciate your support here in Jonesboro . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Profile photo of Jennifer Richard

Jennifer Richard

March 17, 2026

5  out of  5
rating by Jennifer Richard
"My husband and I have been with State Farm for about 8 years, and throughout that time, the customer service has been consistently excellent. Our representative, Latonya Moss, is very knowledgeable about both car and life insurance, and she has always been helpful and professional in guiding us through our options. We truly appreciate the support and peace of mind we’ve received over the years."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Shawn Murphy’s Team! We deeply appreciate your kind words here in Jonesboro . "
Profile photo of Nikki Walker

Nikki Walker

March 17, 2026

5  out of  5
rating by Nikki Walker
"I’ve had a great experience working with Alexis at State Farm. She handles all of my payments quickly and accurately, and she’s always incredibly patient whenever I have questions or need help understanding my bill."
We responded:
"Thank you so much for the 5-star rating, Nikki! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Profile photo of ebony evans

ebony evans

March 17, 2026

5  out of  5
rating by ebony evans
"Latonya moss was amazing! They went above and beyond to help my mom with her recent claim. She's not tech-savvy, but Mrs Moss patiently walked her through every step, answering all her questions. They even handled most of the process themselves, making it super easy for us. Huge thank you for their exceptional service and care!"
We responded:
"Ebony...thank you for your kind words. I'll be sure to share with Latonya. She is a great sales person and services her clients in a prompt, satisfactory manner. We are fortunate to have her as a team member."
Profile photo of Lizzy Greer

Lizzy Greer

March 16, 2026

5  out of  5
rating by Lizzy Greer
"I can’t say enough good things about my insurance agent Kaitlyn. She truly cares about her clients and takes the time to make sure you understand your coverage and options. She’s responsive, honest, and always willing to help. Insurance can be confusing, but she made the process simple and stress-free. I’m so grateful to have someone I trust handling my insurance!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Shawn Murphy’s Team. "
Profile photo of Kristal

Kristal

March 10, 2026

5  out of  5
rating by Kristal
"Thank you Latonya Moss, You maintained a high level of professionalism while assisting with insurance needs. You were courteous, knowledgeable, and efficient in explaining policy options and addressing concerns. Overall, the service was reliable and professional.”"
We responded:
"Thank you so much for the 5-stars, Kristal! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Profile photo of Lakerria Austin

Lakerria Austin

March 10, 2026

5  out of  5
rating by Lakerria Austin
"Latonya is respectful, nice, and friendly when I come in."
We responded:
"Thanks so much for the fantastic rating, Lakerria! We are so glad you had a positive experience with us here on State Farm Agent Shawn Murphy’s Team. If there is anything we can do for you in the future, just give us a shout! "
Profile photo of naomi williams

naomi williams

March 5, 2026

5  out of  5
rating by naomi williams
"Mrs. Tonya Moss, helped with everything I needed. Such a beautiful person inside and out ."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Shawn Murphy’s Team! We deeply appreciate your kind words here in Jonesboro . "
Profile photo of Ciara Gray

Ciara Gray

March 5, 2026

5  out of  5
rating by Ciara Gray
"Latonya Moss is very helpful, she's helped me so much to understand the insurance process in preparing to purchase my new car"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Jonesboro to know that you had such a wonderful experience with us here on State Farm Agent Shawn Murphy’s Team."
Profile photo of Kanishea Chambers

Kanishea Chambers

March 5, 2026

5  out of  5
rating by Kanishea Chambers
"I had the best experience with Latonya Moss at State Farm in Jonesboro. She is always so courteous, friendly and polite when I asked her questions. She helped us with adding car and life insurance. She is the best and if you need insurance, Latonya is who you need to see. She is awesome!!!"
We responded:
"Kanishea, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Shawn Murphy’s Team is just a call or email away!"
Profile photo of Jenna Craig

Jenna Craig

March 5, 2026

5  out of  5
rating by Jenna Craig
"Latonya was so friendly and helpful. I enjoyed working with her. Getting insurance isn't always fun but she made it easy and delightful. Thanks"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Shawn Murphy’s Team. "
Profile photo of Gail Mcconnell

Gail Mcconnell

March 5, 2026

5  out of  5
rating by Gail Mcconnell
"I've been with State Farm for quite some time. LaTonya Moss always helps me with everything I need. It's a great insurance company to be affiliated with and I've never had any issues with them."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Shawn Murphy’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Profile photo of Regina Rowe

Regina Rowe

March 3, 2026

5  out of  5
rating by Regina Rowe
"They are always so helpful and great to work with. They are very community minded. Debra goes above and beyond."
We responded:
"Thank you so much for the 5-stars, Regina! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Shawn Murphy’s Team anytime."
Profile photo of Johnette Burns

Johnette Burns

March 3, 2026

5  out of  5
rating by Johnette Burns
"Shawn and his team are wonderful to work with. Debra Fordham has given us so much help with choosing exactly what coverage we need. Highly recommend this State Farm Agent !"
We responded:
"Thank you for your kind review of State Farm Agent Shawn Murphy’s Team. We appreciate it!"
Profile photo of MARGARET WATTS

MARGARET WATTS

March 3, 2026

5  out of  5
rating by MARGARET WATTS
"I have had the pleasure of being a State Farm customer for 55 years. Debra Fordham has always been my go to and she is the best!! I have had home and auto claims and the service has always been excellent!! Thank you Shawn Murphy for having the best employees and customer service that your customers deserve!!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Shawn Murphy’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Profile photo of Pam Walker

Pam Walker

February 24, 2026

5  out of  5
rating by Pam Walker
"Shawn Murphys office is the absolute best state farm office I've ever dealt with and to top it off Latonya Moss makes my visit that much better. Love yall"
We responded:
"Thanks, Pam! We greatly appreciate you!"
Profile photo of Alexis Walker

Alexis Walker

December 1, 2025

5  out of  5
rating by Alexis Walker
"Friendly staff and great rates. I’m very happy with their service!"
Profile photo of Ronald Harper

Ronald Harper

November 27, 2025

5  out of  5
rating by Ronald Harper
"We love the staff and service from our local State Farm agent."
Profile photo of Roger Danzy

Roger Danzy

November 4, 2025

5  out of  5
rating by Roger Danzy
"Thank you Latonya for your courteous and professional assistance in our purchase of State Farm home and auto insurance. It was a real pleasure meeting you."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Jessica Etheridge

Jessica Etheridge

October 27, 2025

5  out of  5
rating by Jessica Etheridge
"Super friendly and well informed reps. Gave lots of helpful information without pressuring me to buy a bunch of things I wasn’t interested in."
Profile photo of Virginia Coody

Virginia Coody

September 15, 2025

5  out of  5
rating by Virginia Coody
"I cannot say enough about the staff at Shawn's office. Everyone is knowledgeable, professional and very friendly. I have never presented this office a problem that they could not solve. Will not exchange agents or insurance companies."
Profile photo of bigt38th

bigt38th

July 24, 2025

5  out of  5
rating by bigt38th
"I spoke with Latonya and she gave us great service , and took care of our concerns and questions. Great experience."